Position: Database Marketing Solution Manager
Location: Shanghai, China
Industry Type: Database Marketing
Company: The global largest and fastest growing customer relationship marketing (CRM) agency
INTRODUCTION/OBJECTIVE:
The role will own and manage the overall Database Marketing solution for a leading hi-tech global client. The Solution Manager will ensure acceptable project management practices and the proper change control of key project assets, i.e. requirements, product specifications, contracts, product code, documentation, etc. Successful candidates must be able to understand the overall solution (i.e., components, operation processes, etc.), its value to the client and be involved in the many details of the project. He/she must be comfortable working with individuals at all levels within COMPANY and the client. The Solution Manager is central client contact, providing regular status updates, managing change requests and communicating any solution issues/impacts. Motivating team members and communicating expectations to project members is crucial to project success.
KEY RESPONSIBILITIES:
General Administration
- Meets client commitments on-time and provides high quality client centric service
- Effectively manages the day-to-day team activities to achieve account and COMPANY objectives
- Maintains a high quality technology solution as evidenced by solution audits and results
- Identifies solution improvements and efficiency to benefit clients and COMPANY, communicates changes with client/team and manages the implementation of changes within the production schedule
- Effectively coordinates resources external to direct team within TSG (e.g. Quantitative Solutions Group, Enterprise Information Technology Group, Client Advisory Group)
- Understands and implements strong program management practices (Change Requests, Issue Management, Risk Management, Decision Tracking)
- Communicates status, issues and risks effectively to client team members, Portfolio and Practice Leads, and Account Management Group client specific staff
- Achieves and maintains client referenceability
Solution change management and Proposal Support ("New – Existing")
- Accurately estimates work effort and delivery timelines to support solution change management
- Ability to assist with authoring functional and technical scope section related to change management
People Management and Mentoring
- Identifies resource/technical needs and is able to construct case for acquiring the resource/technical need
- Provides feedback to TSG capability leads regarding shared resource(s) performance
- On-boards new resources by providing client specific solution information, processes, practices and client specific knowledge
- Acknowledges and recognizes members of the team based on their contributions to the client and to COMPANY
- Identifies struggling resources and proactively seeks to address performance issues either via coaching/mentoring or replacement
Knowledge
- Understanding of CRM and Database marketing solutions, preferable in B2B marketing area
- Solid understanding of relational database concepts, exposure to SQL
- Understanding of COMPANY financial processes (billing, invoicing, financial planning, reporting, PO processes etc. at a client level)
- Experience successfully managing production clients
- Proficient in Word, Excel, Access, Power Point, MS Project, Microsoft Outlook
QUALIFICATIONS:
- Excellent written and oral English communication skills
- Minimum bachelor's degree in Computer Science or related discipline, Master's degree, MBA plus
- 5 years of experience in the technology consulting, client-facing, and solutions delivery role
- Must understand database architecture and processing
- Must have experience reviewing and approving requirements
- Must have working experience in CRM / database marketing
- Knowledge of B2B marketing preferred
- Working experience in digital agency is a plus
- A minimum of five years managing mid-size and complex software development projects (full lifecycle)
- Minimum three years of team leadership
- Proficient in Word, Excel, Access, Power Point, Microsoft Outlook
