POSITION: Implementation Lead Consultant (SAP)
LOCATION: Shanghai
JOB TYPE: SAP Consultant
COMPANY: A global comprehensive provider of cloud-based Human Capital Management (HCM) solutions
KEY RESPONSIBILITIES:
- Implement the client's solution using company's Implementation Methodology and the company GlobalView product (based on SAP)
- Perform blueprinting workshops to gather information on the client's requirements
- Design and document the client's solution including their business requirements and any program specifications required according to company's documentation guidelines
- Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including performing data loads and reconciliation
- Provide end user training including creating training manuals, preparing training systems and conducting training sessions if required
- Provide sample test scripts to enable PS clients to adequately test the solution
- Support clients through the User Acceptance, Parallel Testing and Go-Live phases
- Responsible for achieving estimated days as per fixed price strategy
SOME OTHER RESPONSIBILITIES:
- Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation
- Possess the highest level of HR and payroll knowledge and the necessary competencies to deliver the maximum value to company's clients
- Maintain up to date knowledge of the SAP Products, of SAP related news and any developments to the product and its competitors
- Maintain up to date knowledge of the company GlobalView template and ensure that the template is adhered to
- Liaise with the Product Manager to provide feedback on the template and to understand future product direction/ changes
- Provide assistance and liaise with the Product Manager & Project teams to design any non-standard changes to the COMPANY GlobalView template
- Minimize company's exposure to risk while focusing on appropriate application of the COMPANY GlobalView template to maximize value to the client
- Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions. Seek to act as a mentor and actively support fellow team members in an effort to develop their respective skills
- Liaise with the company Project Manager (Consulting) assigned to the project and Line Manager, providing regular status updates and early warning of any slippage/ problems that may occur
- Escalate project issues to Project Manager including scope variations, task slippages and risks that may arise during the project
- Provide relevant training and knowledge sharing opportunities for members of the Implementation Team, this can include informal on-the-job training to facilitating formal SAP training courses
- Demonstrate and apply knowledge of key implementation strategies such as the SAP ASAP methodology
- Knowledge of support methodologies including usage of an Issue tracking system
- Keep clients blueprints, configuration worksheets, client specific configuration documentation and training material up to date
- Liaise with internal groups including Basis, Client Services, Application Support, Project Management and Product Management to ensure that client's receive the highest levels of client service.
- Provide pre-sales support including analyzing and providing answer for tender documentation, performing demonstrations and attending any workshops where specialist knowledge of payroll is required
- Perform Quality Assurance reviews on blueprints and configuration of the client's system.
QUALIFICATIONS:
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Technical skills:
- Strong knowledge of one or more Payroll, Human Resources, Portal or Time Management SAP modules configuration and design
- Ability to use tools such as Microsoft Excel, Word, PowerPoint, Project and Visio to effectively update and maintain documentation/ training/ demonstrations
- Task Management skills
- Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation
- Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results
- Excellent written and verbal communication skills
- Analytical thinking problem solving skills – work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications
- Consulting skills, understand business requirements and mapping to ensure consistency to company template, while minimizing risk to both client and company
- Strong knowledge of one or more Payroll, Human Resources, Portal or Time Management SAP modules configuration and design
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Organization skills:
- Methodologies - demonstrate knowledge and application of key methodologies employed by Implementation team and Project implementation methodology
- Ability to prioritize tasks and time management skills, ability to work across various projects, ability to lead a team of consultants to effectively implement a solution
- Methodologies - demonstrate knowledge and application of key methodologies employed by Implementation team and Project implementation methodology
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Business Analysis skills:
- Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.
- Good business process knowledge of SAP module being implemented
- Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.
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Task Management skills:
- Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation
- Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results
- Excellent written and verbal communication skills
- Analytical thinking problem solving skills – work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications
- Consulting skills, understand business requirements and mapping to ensure consistency to COMPANY template, while minimizing risk to both client and company
- Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation