POSITION: Project Manager
LOCATION: Shanghai, China
JOB TYPE: PM
COMPANY: The largest and fastest growing customer relationship marketing (CRM) agency
INTRODUCTION/OBJECTIVE:
The Project Manager plays a pivotal role in maintaining client satisfaction and loyalty by providing exceptional services and value to our clients. The Project Manager is responsible for the day-to-day execution of client programs and is accountable for the on-time and on-budget delivery of the project. Project Managers have the opportunity to directly impact client reference-ability on a day to day basis, and are an integral member of our team. Reporting to the Account Director, your areas of focus will include:
KEY RESPONSIBILITIES:
- Establish working partnership with aligned client individual
- Accountable for setting internal communication plans/methodology
- Accountable for the marketing strategies, testing, and execution of client programs/projects
- Coordinate and manage internal and external client meetings for the workstream/project; responsible for daily communication with key client contacts
- Facilitate client discussions on results and results trending
- Accountable for on time, on strategy, accurate program execution
- Foster a collaborative, energized internal team dynamic
- Understand, lead and/or manage growth opportunities
QUALIFICATIONS:
- 7+ years of client services/account management in a direct marketing agency or a combination of agency/client side
- Insurance industry experience preferred
- Analytically minded, specifically comfortable with data, response metrics and trends
- Bachelor's degree required. MS/MBA or applicable advanced degree preferred.
- Ability to manage client relationships, especially sensitive issues; ability to analyze problems and produce a viable solution
- Ability to multi-task and work well in a fast changing environment
- Strong project management, interpersonal, and negotiation skills
- Strong communication skills (both oral and written); Fluent English is a plus
