POSITION: Senior Operational Consultant
LOCATION: Shanghai/Qingdao, China
JOB TYPE: Terminal Business Analyze/ System consultant
COMPANY: Global terminal operation solution provider
KEY RESPONSIBILITIES:
A Senior Operational Consultant performs analysis of business processes and associated process improvement and provides operational mentoring to customers the software.
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Support the implementation of solutions using our Implementation Methodology, with focus on business process analysis/improvement and operational mentoring. Specifically, work with operational leaders at terminals to
- Propose alternate business processes and how these can be represented in system.
- Provide domain expertise in the areas of terminal operations throughout the project life cycle.
- Provide recommendations on standard operating procedures, role definition, and structure of the operations department.
- Support terminals at go-live with the use of the software and operational exception handling.
- Propose alternate business processes and how these can be represented in system.
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Perform tuning activities to improve productivity and/or efficiency of container terminals.
- Occasionally, support pre-sales activities and support the product management
- Assist with building a growing consulting practice to include practice aids and templates for use at multiple clients.
- Occasionally, support pre-sales activities and support the product management
QUALIFICATIONS:
- Degree in Business, MIS, Computer Science, Industrial Engineering, or related disciplines.
- 5+ years of experience in operational planning and execution in a container terminal.
- 3+ years of experience in working with terminal software as a user, specifically using modules like Expert Decking, Autostow, and Prime Route.
- 8+ years of experience in working in the shipping business.
- Experience in developing ideas for increasing operational productivity and efficiency.
- Experience in consulting and/or mentoring others in container terminal operations.
- Willing to travel up to 80%.
- Experience in working with IT departments to translate ideas into pragmatic and executable projects.
- Experience in using software tools like MS Excel to analyze data through, e.g., pivot tables, scripts, formulas, etc.
- Strong leadership and organizational skills.
- Detail oriented, hardworking and self-motivated.
- Excellent written and oral communications skills in English and Mandarin Chinese.
- Able to work extended hours under tight deadlines.
- Able to multi-task and successfully meet objectives.
OPTIONAL QUALIFICATIONS:
- Knowledge of Simulation (emulation) techniques to help identify bottlenecks in logistics processes, ideally in the container terminal space.
- Working knowledge of use case modeling and process modeling techniques.
- Project Management experience or certifications.
